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Call Centre Training



Size: 2.3 MB | License: Shareware | Price: US$39.95
Category: Internet Phones
Advanced Call Center An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others. An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and...
Size: 1.7 MB | License: Shareware | Price: US$19.95 | Category: Misc. Applications
Paraben's Call Identifier Identify incoming phone calls & get notified when an 'unavailable' caller rings. The program pops up a window displaying Caller ID information when a call is received. You can page a pager with caller's number and special suffix to notify you of a call. Logs calls to files when you choose & can store up to 100 calls. Can automatically hang up on 'unavailable' calls or on numbers you wish to be blocked.

OS: Windows
Software Terms: Answer, Call, Caller, Id, Identification, Notification, Notify, Pager, Phone, Telephone
 
 
Size: 9.9 MB | License: Shareware | Price: US$199 | Category: Finance Software
Help Desk Software - Service Log for Access Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration

OS: Windows
Software Terms: Call Centre, Call Centre Software, Call Logging, Callcentre, Desk, Help, Help Desk, Help Desk Software, Helpdesk, Helpdesk Software
Size: 23.7 MB | License: Demo | Price: US$99 | Category: Project Management
VersaSRS Help Desk Powerful and feature rich 100% browser based helpdesk system. VersaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization. versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser...

OS: Windows
Software Terms: Browser Based, Call Centre, Contact Centre, Help Desk, Incident, Issue, Issue Tracking, Service, Service Request, Thin Client
 
 
Size: 7.3 MB | License: Freeware | Category: Misc. Applications
VersaSRS HelpDesk FREE advanced, powerful and feature rich 100% browser based Help Desk. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'. versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser...

OS: Windows
Software Terms: Browser Based, Call Centre, Contact Centre, Help Desk, Incident, Issue, Issue Tracking, Service, Service Request, Thin Client
Size: 256.0 KB | License: Freeware | Category: E-mail Add-ons
NotesSMS NotesSMS Users Can: Send Instant SMS messages from Lotus Notes to any mobile phone using their personal address book or Public Address List. Receive SMS replies from recipients directly into their email Inbox. Receive SMS reminders on their mobile phone for any event scheduled in their Calendar*.Example Applications: Staff can send messages to colleagues who are away from their desk or out of the office. Personal assistants can communicate...

OS: Windows, Linux
Software Terms: Lotus Notes, Sms, Text Messaging
Size: 15.5 MB | License: Shareware | Price: US$29.99 | Category: Wallpaper
Clockmate Clockmate is a multi-user international clock program. It displays as many clocks as you like with different time zones, different clock styles and different window styles all on one screen. It can be used as a time calculator or a screen saver as well. Clockmate is right for you if you need to know the time of a city or a country instantly. If you are an international traveller or a telecommuter, or if you work with a customer call centre, an...

OS: Windows
Software Terms: Clock, Clockmate, Mate, Time, Time Zone
Size: 4.1 MB | License: Freeware | Category: Misc. Applications
Halogen Business Process Management Whether you run a 5 man BPO operation or employ 50 staff our software can provide you with the tools to manage your entire operations hassle free. From tracking your employee time spent by assignment, customer, task, transaction or output. Our software provides an excellent technology platform for your customers to share their documents and data with your back-office in a secure, reliable and efficient manner. The web enabled customer interface allows your customers to load data...

OS: Windows
Software Terms: Data Migration, Finance Process Automation, Halogen Bpo Management, Outsourced Transaction Processing
Size: 367.0 KB | License: Freeware | Category: Databases
Call Center Manager Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement...

OS: Windows
Software Terms: Agent Management, Agent Monitor, Call Center, Call Center Management, Call Center Report, Call Center Software, Contact Center, Contact Center Software, Ftc S Safe Harbor Requirement, Predictive Dialer
Size: 2.1 MB | License: Shareware | Price: US$595 | Category: Miscellaneous
AbusePipe Email Abuse Analysis Solution for ISPs. Email Abuse Analysis Solution for ISPs. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that...

OS: Windows
Software Terms: Data Conversion Software, Data Extraction Software, Data Manipulation Software, Data Transformation, Software And Data Manipulation, Web Data Extraction
Size: 4.1 MB | License: Demo | Price: US$39.95 | Category: Online Timers
PresenTense Time Client NT/XP/2000/2003/Vista PresenTense Time Client is a time client for Windows NT/2000/XP/2003/2008/Vista. PresenTense Time Client is a time client for Windows NT/2000/XP/2003/2008/Vista. It synchronizes your PC system clock to a network time server or local GPS. Supports e-mail and SysLog alarms, redundancy and and can be remotely managed by LanTime...

OS: Windows
Software Terms: Encryption, Ntp, Openpgp, Pgp, Secure Email, Time Client, Time Server
Size: 19.1 MB | License: Shareware | Price: US$160 | Category: Internet Phones
Rander Reports Rander Reports is a reporting solution that can analyze calls data gathered by Rander server. Rander Reports is a reporting solution that can analyze calls data gathered by Rander server. Rander call log stores the information of all PBX calls controlled by Rander server, i.e. start time, duration , callerid, calledid, replied\lost,...

OS: Windows
Software Terms: Avaya, Billing, Call Center, Call Centre, Call Management, Call Processing, Cti Smdr, Lg, Panasonic, Pbx
Size: 2.6 MB | License: Shareware | Price: US$267.07 | Category: Internet Phones
Rander Rander is CTI software integrated with Panasonic PBX. Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can...

OS: Windows
Software Terms: Call Center, Call Center Software, Call Center Solutions, Call Centre, Cti, Digital Pbx, Kx, Kx Tda, Kx Tda100, Kx Tda200
Size: 16.4 MB | License: Freeware | Category: E-Commerce
osCommRes The most advanced Open Source shopping cart. The most advanced Open Source shopping cart. Sell products, services, events and subscriptions all bundled with e-Marketing, SMS-Marketing and management reports. Its powerful, efficient and easy to use delivering many high end features. In the...

OS: Linux, Unix, Mac, BeOS, Windows, Netware
Size: 24.7 MB | License: Freeware | Category: Business
Freeware HelpDesk CentreDesk Group CentreDesk is a freeware multi-user help desk solution. CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken....

OS: Windows
Software Terms: Artisan, Artizan, Call Center, Call Centre, Centerdesk, Centredesk, Electrician, Freeware, Gt, Help Centre