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Helpdesk Software
All / Freeware
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AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools. Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Why should you choose AssetDB? Remote scanning of networked PC's. Administer Windows NT, 2000, XP machines remotely. No software required on clients to be scanned. Any administrator can scan PC's into the database. Provides...
OS: Windows 2000, Windows XP Software Terms: Asset, Database, Hardware, Inventory, Management, Network, Printer, Remote, Scan, Scanning |
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iTrack supports automatic e-mail of incident and fix changes via LAN or Internet mail. It is a fully multi-user system with definable levels of security and access privileges, supporting any network supported by Windows 95 or Windows NT. Because the database is stored in Microsoft Access format, you can use any of the features available in Access to manipulate your data. Any query can be exported to Excel XLS, HTML, or a formatted text file.
OS: Windows 95, Windows 98, Windows NT, Windows 2000 Software Terms: Computer, Helpdesk, Problem, Resolution, Service, Software, Support, Tracking, User |
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email. Using the web interface, users can submit queries from their web browser.
OS: Windows 95, Windows 98, Windows NT, Windows 2000 Software Terms: Bug, Computer, Customer, Helpdesk, Problem, Relationship, Resolution, Service, Software, Support |
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Network Inventory Manager is a tool that helps network administrators and help desk staff to more easily manage their networks. Network Inventory Manager 3.0 includes a highly customizable interface, allowing you to manage the equipment and softare on your network, deal with any troubles that arise, track your time, and generate detailed reports including Software Legitimacy and Total Cost of Ownership.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Administration, Desk, Help, Helpdesk, Inventory, Lan, Manage, Network, Pc, Pim |
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InletEx - Easy connect to any remote computers or servers. All without worrying about firewalls, IP addresses and NAT. Remote Desktop Control from anywhere quickly, easily, and securely. InletEx ERC include file transfer and chat. Use it for free. InletEX ERC-Easy Remote Control can help you eliminate problem to effectual remote support. Easy Remote Control (ERC) is one of the best programs for remote administration under Windows that allow you to work remotely on a computer using the...
OS: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2000 Software Terms: Connect, Control, Network Admin, Network Administrator, Remote, Remote Administration, Remote Administrator, Remote Control, Remote Desktop |
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Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.
OS: Windows 98, Windows Me, Windows 2000, Windows XP Software Terms: Chat, Contact, Contact Manager, Contacts, Crm, Customer, Customers, Email, Email Management, Email Manager |
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Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets. Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid...
OS: Windows 98, Windows Me, Windows 2000, Windows XP Software Terms: Chat, Contact, Contact Manager, Contacts, Crm, Customer, Customers, Email, Email Management, Email Manager |
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Super Suite is the comprehensive systems management solution for IT professionals. Super Suite is a set of three powerful tools that are designed to work together. Network Auditor gives you the power to audit the machines on your network, from your desk. Network Inventory Manager gives you control over your time, servicing and software licensing. Using Report Forge, build sophisticated custom reports, in seconds.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows CE 1.0, Windows CE 2.0, Windows CE 2.11, Windows CE 3.0 Software Terms: Administration, Audit, Auditor, Desk, Detect, Detection, Faults, Help, Help Desk, Helpdesk |
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Powerful and feature rich 100% browser based helpdesk system. VersaSRS combines the intuitive 'look and feel' of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization. versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser...
OS: Windows 2000, Windows XP Software Terms: Browser Based, Call Centre, Contact Centre, Help Desk, Incident, Issue, Issue Tracking, Service, Service Request, Thin Client |
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Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Administration, Desk, Free, Help, Helpdesk, Inventory, Lan, Manage, Network, Pc |
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Windows systems management & help desk tool with many features such as: -Remote Control -Process Control -Wake On LAN (WOL) -Shutdown Tool -WMI Tool -Health monitor -Reporting (Hardware/Software) -Search & modify registies MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and...
OS: Windows NT, Windows 2000, Windows XP Software Terms: Help Desk, Helpdesk, Inventory, Network Admin, Network Management, Registry, Registry Editor, Remote Control, Reporting, Shutdown |
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ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your...
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Application Sharing, Conferencing, Desktop Sharing, Online Meetings, Online Training, Remote Support, Screen Sharing, Web Collaboration, Web Demos |
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To compete in todays market, you need access to your information quickly and without hassle. Whether you are at the office, home, or your clients site, information should be at your fingertips. Pragmatic Office is an Intranet / Extranet solution.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Business, Collaborate, Communicate, Extranet, Help, Helpdesk, Intranet, Management, Office, Project |
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A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Free 14-day trial.
OS: Windows NT, Windows 2000, Windows XP Software Terms: Article, Asset, Customer, Database, Desk, Error, Help, Internet, Intranet, It |
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email. Using the web interface, users can submit queries from their web browser.
OS: Windows NT, Windows 98, Windows 95, Windows 2000 Software Terms: Bug, Computer, Customer, Helpdesk, Problem, Relationship, Resolution, Service, Tracking |
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Customer, Helpdesk, Inventory, It, Management, Network, Relationship, Service, Support, User |
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Fast and easy to use random password generator. Generates different types of passwords (e. g. speakable password). Generation of "readable" passwords. Convenient use. Password mass generation: Generation of up to 10,000 passwords in a few seconds.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Administration, Generator, Helpdesk, Hotline, Password, Random, Security |
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For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Helpdesk, Information, Plugin, Reports, Retrieval, Support, System, Text, Tools, Xml |
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Intelligent Mailbook is a free, professional, project-based e-mail program for small business and home office use. It stores messages and message receipts in a new intuitive way, and uses an “Archive” for easy back- up and restore of messages. It has powerful automatic Tracking number (“support ticket”) generation and processing - ideal for help desks and service departments!
OS: Windows 3.1, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Back Up, Back-up, Backup, E-mail, E-mail Client, Email, Helpdesk, Mail, Professional, Project |
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BrowserCRM 'Lite' is a flexible and customizable web-based application for companies that require strong contact management functionality and internet-based businesses requiring a plug-in web site back-end. PHP and Web developers have the option of a source code version and Web Modular Application Toolkit, WebMAT(tm), for rapid custom development. BrowserCRM Lite users can upgrade to BrowserCRM Professional for a fully featured CRM application.
OS: Linux, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Business Management, Calendar, Contact Manaager, Contact Management, Crm, Customer Relationship Management, Email, Groupware, Helpdesk, Intranet |