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Helpdesk
All / Freeware
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email. Using the web interface, users can submit queries from their web browser.
OS: Windows 95, Windows 98, Windows NT, Windows 2000 Software Terms: Bug, Computer, Customer, Helpdesk, Problem, Relationship, Resolution, Service, Software, Support |
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Customer, Helpdesk, Inventory, It, Management, Network, Relationship, Service, Support, User |
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Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users. Enterprise Server is provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Audit, Helpdesk, Inventory, Management, Network, Network Auditing, Network Auditor, Network Management |
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Network Inventory Manager is a tool that helps network administrators and help desk staff to more easily manage their networks. Network Inventory Manager 3.0 includes a highly customizable interface, allowing you to manage the equipment and softare on your network, deal with any troubles that arise, track your time, and generate detailed reports including Software Legitimacy and Total Cost of Ownership.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Administration, Desk, Help, Helpdesk, Inventory, Lan, Manage, Network, Pc, Pim |
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Lets you manage servers and workstations from your local computer. AWRC does not require that you install any software on the remote machine. This turns the software particularly useful for accessing remote machines without any previous preparation. AWRC provides lots of powerful tools for remote management and audit. With such tools you will be able to perform operations on the remote system that privileged remote interactive users himself...
OS: Windows NT, Windows 2000, Windows XP Software Terms: Audit, Control, Download, Execution, Hardware Device, Hash, Helpdesk, Kill, Memory Viewer, Password |
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InletEx - Easy connect to any remote computers or servers. All without worrying about firewalls, IP addresses and NAT. Remote Desktop Control from anywhere quickly, easily, and securely. InletEx ERC include file transfer and chat. Use it for free. InletEX ERC-Easy Remote Control can help you eliminate problem to effectual remote support. Easy Remote Control (ERC) is one of the best programs for remote administration under Windows that allow you to work remotely on a computer using the...
OS: Windows XP, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2000 Software Terms: Connect, Control, Network Admin, Network Administrator, Remote, Remote Administration, Remote Administrator, Remote Control, Remote Desktop |
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Fast and easy to use random password generator. Generates different types of passwords (e. g. speakable password). Generation of "readable" passwords. Convenient use. Password mass generation: Generation of up to 10,000 passwords in a few seconds.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Administration, Generator, Helpdesk, Hotline, Password, Random, Security |
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For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. Custom built 'Monkey's will retrieve an entire system configuration from any remote machine and email the report back to you instantly in XML or Text format, dramatically reducing the time you spend tracking problems.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Helpdesk, Information, Plugin, Reports, Retrieval, Support, System, Text, Tools, Xml |
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Super Suite is the comprehensive systems management solution for IT professionals. Super Suite is a set of three powerful tools that are designed to work together. Network Auditor gives you the power to audit the machines on your network, from your desk. Network Inventory Manager gives you control over your time, servicing and software licensing. Using Report Forge, build sophisticated custom reports, in seconds.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows CE 1.0, Windows CE 2.0, Windows CE 2.11, Windows CE 3.0 Software Terms: Administration, Audit, Auditor, Desk, Detect, Detection, Faults, Help, Help Desk, Helpdesk |
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Intelligent Mailbook is a free, professional, project-based e-mail program for small business and home office use. It stores messages and message receipts in a new intuitive way, and uses an “Archive” for easy back- up and restore of messages. It has powerful automatic Tracking number (“support ticket”) generation and processing - ideal for help desks and service departments!
OS: Windows 3.1, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Back Up, Back-up, Backup, E-mail, E-mail Client, Email, Helpdesk, Mail, Professional, Project |
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Powerful and easy-to-use asset management and help desk tracking software. Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Search by virtually any critera.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Asset, Computer, Database, Desk, Hardware, Help, Helpdesk, Lic, Maintenance, Mangement |
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BrowserCRM 'Lite' is a flexible and customizable web-based application for companies that require strong contact management functionality and internet-based businesses requiring a plug-in web site back-end. PHP and Web developers have the option of a source code version and Web Modular Application Toolkit, WebMAT(tm), for rapid custom development. BrowserCRM Lite users can upgrade to BrowserCRM Professional for a fully featured CRM application.
OS: Linux, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Business Management, Calendar, Contact Manaager, Contact Management, Crm, Customer Relationship Management, Email, Groupware, Helpdesk, Intranet |
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Create Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world. Not Browser Specific - your end users can complete Forms and Surveys using Internet Explorer, Firefox or Netscape. Ability to Create Unlimited Forms and Receive Unlimited Responses. Integrates with versaSRS HelpDesk.
OS: Windows 2000, Windows XP Software Terms: Browser Based, Forms, Free Demo, Online, Surveys, Thin Client, Web Based |
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Powerful CRM with links to Sage & Quickbooks with the following features :-Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre plus Powerful CRM with links to Sage & Quickbooks with the following features :- Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre,...
OS: Windows NT, Windows 2000, Windows XP Software Terms: Campaign, Contact Management, Defect, Helpdesk, Invoicing, Knowledge Base, Opportunity, Project, Quotations |
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ISPWizard - Internet Setup Program Wizard An easy to use utility for Internet Service Providers to create their own setup CDs or floppy disks. 1. Automatically installs required network components 2. Automatically configures dialup networking, browsers and email clients 3. Reduces the need for Tech Support 4. Automatically fixes common problems 5. Affordable for ISPs of all sizes 6. Free 30 day trial available
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Automated, Cd, Configuration, Connection, Constructor, Dialer, Dialup, Dun, Helpdesk, Install |
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Omnistar Help Desk Software is a customer support software solution that allows you to log issues in a web based ticket system, chat with your site's visitors and create a comprehensive web based knowledgebase. Omnistar Help Desk Software is one of many online applications developed by Omnistar Interactive. As an eBusiness application service provider, Omnistar Interactive understands the need to be able to effectively communicate with your website...
OS: Windows2003, Windows XP, Windows Vista, Windows NT, Windows Me, Windows 98, Windows 95, Windows 2000, Win 3.1x, Windows Mobile 2005, Windows Mobile 2003, Windows CE, Symbian, RIM, Pocket PC, Palm OS 6.0, Palm OS 5.0, Palm OS 4.0, Palm OS 3.2, Palm OS 3.1, Palm OS 3.0, Palm OS 2.1, Palm OS 2.0, Palm OS 1.0, Handheld/Mobile Other, OS/2, OpenVMS, Netware, Java, AS/400, Mac PPC, Mac Other, Mac OS X, Mac OS 9, MAC 68k, UNIX, Linux, MS-DOS, BEOS Software Terms: Customer Service, Help Desk, Live Chat |
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Automate receiving, processing and sending automatic replies to incoming messages. AEP uses custom sets of rules to determine the type of message and what actions should be taken upon receiving it. This is very convenient when processing product or service orders and helpdesk requests as it allows automatic extraction of all required values from the message body and placing them in external database. The customized reply is then sent to customer.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Advanced, Advertising, Automated, Automatic, Autoresponders, Business, E-mail, Email, Email Parser, Extracting |
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Use RemoteScope to remotely power cycle or reboot devices; alert you to anyone downloading sensitive company data; take control and troubleshoot PC problems remotely; perform backups, defrags, or other maintenance tasks for any number of systems, in real time or unattended mode; remotely deploy security patches and virus updates; determine what software licenses are out of compliance and who's been installing software they shouldn't.
OS: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP Software Terms: Asset Management, Free Download, Helpdesk, Network Monitoring Software, Pc Remote Control, Pcanywhere, Remote Control Software, Remote Desktop, Vpn |
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AssetDB is an Asset Database that scans remote PC's, combined with networking and diagnostic tools. Keeping detailed information on your computers hardware and software, down to the serial number just became easier. Why should you choose AssetDB? Remote scanning of networked PC's. Administer Windows NT, 2000, XP machines remotely. No software required on clients to be scanned. Any administrator can scan PC's into the database. Provides...
OS: Windows 2000, Windows XP Software Terms: Asset, Database, Hardware, Inventory, Management, Network, Printer, Remote, Scan, Scanning |
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HotScreen enhances your windows printscreen function. It takes an image of your screen, active window or work area and sends it where you want. You can use it to: Save an image of the screen as a jpeg or bmp. For documentation for example. Send by email a jpeg of the active window to get help from your support desk. Print the work area in flash to enhance quick procedures. Any combination of the above.
OS: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 Software Terms: Active, Bmp, Email, Helpdesk, Image, Jpeg, Jpg, Notification, Print, Printscreen |